Responsibility split: Operational delivery (90%); Team management, Reporting, Continuous Improvement, SLAs & over ratio follow up (10%)
Overall Tasks
Keeping track of assigned accounts to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status.
Contact customers and establish reason for past due account situation; follow up to ensure payments are received.
Work with Key customers or portfolios of $20M or more.
Achieve past due percentage in 3% or less.
Must maintain a high level of accuracy in the above accountabilities as an integral part of accounting services.
Medium interaction to provide assistance and support to Credit Department when orders are on hold and Cash Department with unapplied, short and over payments.
Effectively coordinates and assists in resolution of payment discrepancies and disput...
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