Senior Analyst Bilingual Support Role

Enhance your career as a Senior Analyst supporting international customers in Mississauga, ON, or remotely from Montreal/Laval, QC. Utilize your bilingual skills in English and French to resolve helpdesk queries effectively.
This hybrid role involves providing technical support for clients by diagnosing hardware, software, and network issues. You will collaborate with vendors and internal teams, document resolutions using the Call Tracking System, and ensure successful user access management. Ideal candidates possess strong communication skills and a readiness to tackle new challenges.
Key Responsibilities:
• Diagnose hardware/software/network issues via telephone
• Route problems to the internal support group
• Manage vendor relationships and acquire technical knowledge
• Administer User Access in various systems
• Document problems and resolutions in the Call Tracking System
Requirements:
• 1 year in IT Customer Service or Technical Support
• Fluent in E...