Senior AI Transformation Architect (APAC)

Genesys Cloud Services, Inc. is seeking a Senior Principal Forward Deployed Engineer to bridge customer ambition with AI transformation across the APAC region.

You will design, prototype, and operationalize AI-powered CX solutions that measurably improve customer experience and business performance. The role emphasizes leadership, strategic planning, and hands-on delivery of complex CX and AI initiatives while ensuring security, compliance, and scalable architectures across enterprise