Senior AI Help Agent Performance Lead

Salesforce, Inc. is seeking a Senior Agent Manager to enhance their Help Agent's capabilities. This role involves owning resolution rate performance, developing new skills for the Help Agent, and working cross-functionally with Product and Engineering teams.

The ideal candidate will have over 6 years of experience in program management with strong analytical skills and a proactive approach to roadmap development. Familiarity with AI technologies is essential, and verbal proficiency in English is required.