Found Description
Your mission
- Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom, and internal systems.
- Develop agents that understand requests, plan next steps, retrieve relevant context, take action, and escalate to human agents when needed.
- Own prompt engineering, tool-use design, and evaluation frameworks to ensure reliable, production-quality agent behavior.
- Build and maintain the MLOps infrastructure behind it (model serving, CI/CD, monitoring, safe rollouts).
- Track impact through clear KPIs like resolution time, first-touch resolution, and automation rate.
- Integrate these systems with our existing TypeScript/Python stack, internal APIs, and knowledge bases.
- Work closely with Support, Product, and Engineering to identify the highest-impact automation opportunities.
- Share what you learn with the team and help other engineers apply LLM-driven automation effectively.