Found Description
Shape the future of customer service as a Senior Advisor for AI Innovations at National Bank. This role specializes in leveraging AI technologies to transform contact centres and enhance client experiences.
As part of the Transformation team within the Customer Experience Centre, you will lead transformational projects and engage with senior executives to implement AI-driven solutions. Your responsibilities include ensuring thorough governance of projects, coaching teams on effective AI practices, and identifying value-creating opportunities.
Key Responsibilities:
• Lead major AI-based transformation initiatives
• Deliver the strategic vision for improving contact centres
• Influence senior leaders and stakeholders effectively
• Manage end-to-end execution of AI projects
• Promote best practices in AI and innovation
Requirements:
• Relevant degree and over 10 years of experience
• Expertise in delivering transformation and AI projects
• Strong capacity ...
As part of the Transformation team within the Customer Experience Centre, you will lead transformational projects and engage with senior executives to implement AI-driven solutions. Your responsibilities include ensuring thorough governance of projects, coaching teams on effective AI practices, and identifying value-creating opportunities.
Key Responsibilities:
• Lead major AI-based transformation initiatives
• Deliver the strategic vision for improving contact centres
• Influence senior leaders and stakeholders effectively
• Manage end-to-end execution of AI projects
• Promote best practices in AI and innovation
Requirements:
• Relevant degree and over 10 years of experience
• Expertise in delivering transformation and AI projects
• Strong capacity ...
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