Senior Account Manager

About the Role

Word360 is a Birmingham-based technology platform reshaping how the NHS and wider health and social care sector access language services. Our platform connects clinicians and patients across language barriers in real time, with products including Wordskii, which integrates directly into NHS clinical systems, and Wondaa, our AI-powered interpreter.

Responsibilities and Duties

• Own a portfolio of accounts and be held accountable for revenue retention and growth within them.
• Build structured account plans that map expansion opportunities across departments, product lines, and usage levels.
• Identify and execute upsell and cross-sell opportunities across the Word360 platform, including Wordskii EPR integrations and Wondaa AI solutions.
• Lead regular client business reviews, balancing honest performance conversations with a forward‑looking commercial agenda.
• Manage the full renewal cycle: proactively flag ri...