Found Description
ustomer Success Manager Location: Belfast (Hybrid) Do you enjoy owning senior client relationships and turning long-term partnerships into real commercial growth? My client is a growing learning and technology services business working with large organisations across financial services, insurance, and technology. They're looking for an experienced Customer Success Manager to take ownership of strategic accounts and drive retention, expansion, and measurable client outcomes. What you'll be doing Acting as the primary point of contact for strategic, enterprise clients Leading discovery sessions and workshops to understand client objectives and challenges Aligning learning solutions to business goals and demonstrating measurable impact Running strategic business reviews and SteerCo-level conversations Managing client escalations and maintaining strong, trusted relationships Identifying and delivering upsell and cross-sell opportunities Collaborating closely with delivery, operations, and ...