Found Description
Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
What will you do?
- Fix reported issues and advocate for the customer.
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- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
How do you qualify?
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, networking, or I...