Found Description
About The Role We are seeking a Security Operations Analyst to join our Operations Support team in Singapore. This role focuses on ensuring stable and secure system operations during warranty support periods by delivering effective troubleshooting, environment validation, and issue resolution. You will work closely with cross-functional teams to support operational continuity and enhance service reliability for clients. Key Responsibilities
- Provide L1/L2 incident and problem management support during warranty periods, including troubleshooting and issue resolution
- Analyze system, application, and security logs to identify issues and support root cause analysis
- Support daily system health checks, environment validation, and readiness activities
- Perform configuration validation, access checks, and assist with application or hardware replacements where required
- Manage and track warranty-related cases, ensurin...
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