Security Dispatcher (Full-Time)

Position Summary

The Dispatcher is responsible for coordinating frontline operations by managing calls, scheduling personnel, and supporting afterhours activities. This role ensures efficient communication between employees, clients, and internal departments while maintaining accurate scheduling and responding to operational needs in a fast‑paced environment.

Key Responsibilities

• Answer and direct calls from internal and external sources to appropriate departments (e.g., HR, Accounting).
• Manage high‑volume employee interactions, including check‑in/out calls, shift inquiries, sick calls, and pay‑related questions.
• Respond to candidate inquiries and internal communications related to policies, procedures, and employee matters.
• Handle client calls and emails related to scheduling changes, alarm issues, and service requests.
• Coordinate scheduling activities, including last‑minute shift coverage, assigning train...