Search Evaluator (Content Moderation) (Xico)

Job Details

• Title: L1 Search Evaluator
• Location: Masaryk, Polanco, Mexico City, Mexico (Onsite)
• Employment Type: Full-time (FT)
• Shift: 11 am - 8 pm (8 hours + 30 minute)

Role Overview

L1 Search Evaluators are frontline specialists responsible for assessing search quality and investigating user feedback to improve client algorithms and search products.

Key Responsibilities

• Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.
• User Feedback Investigation: Analyze user search requirements through data and direct feedback.
• Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
• Policy Application: Read and apply 20‑page long policies to daily evaluation tasks.

Required Qualifications

• 1+ year(s) of experience in conducting evaluation...