Sea Logistics Customer Care

**JOB PURPOSE**
Sea Logistics Customer Care personnel support customers by providing helpful information, providing
quotations, answering questions, and responding to complaints. To provide front line support for clients and
customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers.
**MAIN RESPONSABILITIES**
- Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual
- adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer On boarding: Inclusion and trans...