SEA Customer Experience & Operations Specialist

APM Terminals in Petaling Jaya, Malaysia is looking for a dedicated professional responsible for ensuring operational excellence and customer satisfaction across Maersk's SEA product portfolio. The ideal candidate will manage compliance, drive process efficiency, and actively resolve customer complaints while maintaining high service levels.

Candidates should possess strong analytical skills, a proactive attitude, and a good command of English. Familiarity with trade compliance and Cargowise/CW1 is highly valued.