Scotiabank Service Reliability Senior Manager

Elevate capital markets service reliability as the Senior Manager at Scotiabank in Toronto. Leverage your extensive problem management skills to enhance production operations and reliability.

In this critical role within the Global Banking and Markets Engineering team, you’ll lead efforts to boost reliability across various products and analytics platforms. Your leadership will focus on incident management, continuous improvement, and translating technical insights into impactful business decisions.

Key Responsibilities: • Drive measurable reductions in recurring production incidents • Lead comprehensive incident management and postmortem reviews • Enhance accountability for corrective actions in technology • Proactively improve operational readiness and resilience • Present risk narratives and KPIs to senior leadership

Requirements: • Over 10 years in service management or reliability engineering • Leadership experience with offshore teams • Expertise in ITS...