Scotiabank Customer Experience Leader

Join Scotiabank’s new branch in Toronto as a Customer Experience Lead, focusing on creating outstanding customer interactions. Manage a collaborative team, putting the customer experience at the forefront.
You will guide a team of Customer Experience Associates, ensuring exceptional service delivery while managing escalations and emergencies. Your role as Officer in Charge will be crucial in fostering customer trust and satisfaction. This position demands superb leadership skills and a proactive approach to embracing change in policies and practices.
Key Responsibilities:
• Lead and develop a team of Customer Experience Associates
• Foster positive customer relationships and service excellence
• Manage branch escalations as Officer in Charge
• Enhance customer experience through innovative strategies
• Support the implementation of new operational policies
Requirements:
• Excellent leadership and coaching abilities
• Prior experience in team management str...