Scotiabank Customer Experience Leader

Become a Customer Experience Lead at Scotiabank in Mattawa, Ontario, ensuring top-tier service and managing an outstanding retail team. This 30-hour role focuses on building customer relationships.
With strong leadership at the core, this position involves overseeing Customer Experience Associates and guiding them towards excellence while emphasizing Scotiabank's values. As the branch's Officer in Charge, you will address customer escalations and emergencies, driving improvements to the overall customer experience. Your contributions to change management efforts will be pivotal in implementing new processes.
Key Responsibilities:
• Lead a team of Customer Experience Associates and Senior Associates
• Foster strong customer relationships through excellent service
• Act as Officer in Charge for emergency situations
• Identify opportunities to enhance customer satisfaction
• Drive change management initiatives for effective policy implementation
Requirements:
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