Scotiabank Bilingual Fraud Analyst Role

Advance your career as a Bilingual Fraud Technical Support Analyst with Scotiabank in Scarborough, Ontario. Help safeguard client assets while enhancing customer satisfaction through effective support.
Focused on fraud prevention, you will assist Business and Commercial Banking clients by providing timely technical support via inbound calls. Your role involves case analysis, stakeholder collaboration, and trend identification to curb fraud. With a customer-centric approach, you will ensure all interactions comply with internal policies and enhance client trust.
Key Responsibilities:
• Deliver fraud support through inbound calls efficiently
• Analyze client cases, reviewing transaction logs
• Identify and report fraud trends effectively
• Log interactions in accordance with departmental standards
• Follow up on alerts for fraud recovery solutions
Requirements:
• Strong bilingual skills in French required
• Proficient in GTB Cash Management-like applications...