Scheduling Clerk After Hours/Responsable de l'horaire 026-033

Key Responsibilities

• Manage all vacant shifts due to employee and volunteer absences, including unplanned absences, according to the collective agreement and HCO policies and document all changes at the time of occurrence.
• Ensure that replacement staff is according to the collective agreement and HCO processes.
• Ensure staff and volunteer schedules are accurate and quotas are met.
• Ensure quality of service by answering phone calls and dealing with scheduling emergency calls.
• Logging all scheduling issues for continuity of service.

Principales responsabilités

• Gérer tous les quarts de travail inoccupés en raison d’absences d’employés et de bénévoles, y compris les absences imprévues, conformément à la convention collective et aux politiques de HCO, et consigner tous les changements dès qu’ils surviennent.
• S’assurer que le personnel de remplacement est conforme à la convention collective...