Schedule Appointments Specialist

**About the Role**
The **Referral Specialist** plays a key role within our clinical and call center teams, ensuring every patient receives a positive, supportive, and efficient experience. This role focuses on **outbound patient outreach**, **appointment scheduling**, **information confirmation**, and **initial patient guidance**. By understanding patient needs and visit reasons, the Referral Specialist helps ensure patients are connected with the most appropriate podiatric care clinic.
**Key Responsibilities**
**Patient Outreach & Scheduling**
- Make outbound calls to patients to schedule appointments.
- Clearly communicate appointment details, visit expectations, and next steps.
- Match patients to the appropriate clinic based on symptoms and care needs.
**Information Verification & Documentation**
- Confirm and update patient demographics, visit reasons, and insurance information.
- Accurately document all call outcomes and interactions within the EHR or C...