Found Description
Managing SAP incidents of 2nd or 3rd Level Support as per OLAs and SLAs defined.Active participation in resolution of Major Incidents.Definition and coordination of support processes in SAP area.Constant communication with Business users and IT team members.Training of Business Key Users.Maintenance and enhancement of existing processes, implementing system changes, configuration of the SAP system.Working on implementation of SAP system in new entities, warehouses, etc. if necessary.Tight and active communication with international SAP Teams.