Found Description
Req ID: 381270
We are currently seeking a SAP OpenText IES to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Support OpenText VIM and Information Extraction Service (IES) including OCR processing, invoice capture, document workflow, archive management, interface troubleshooting, and invoice automation improvements.
Provide L1.5/ L2/L3 production support for SAP ECC applications.
Analyze, troubleshoot, and resolve incidents within SLA.
Perform root cause analysis (RCA) for recurring issues.
Handle Service Requests and standard changes.
Deliver minor enhancements and configuration updates.
Support deployment activities and transport management.
Coordinate with business users, functional teams, and technical teams.
Prepare functional/technical documentation and knowledge articles.
Participate in on-call support during business-critical periods.
Ensure compliance with ITIL Incident, Problem, Change, ...