SAP Incident Manager

SAP Incident Manager – Dubai, UAEOnsite Contract Role, 2‑Year Engagement

We are seeking an experienced SAP Incident Manager to support a large-scale SAP environment in Dubai. This role will focus on managing SAP support operations, coordinating AMS activities, and driving effective incident management across multiple SAP workstreams.

Key Responsibilities

• Manage end‑to‑end SAP incident and support processes across the AMS landscape.
• Act as the central coordination point for SAP issues, escalations, and service delivery.
• Delegate and track incidents across relevant functional and technical workstreams.
• Lead PMO and governance activities including reporting, status tracking, and stakeholder updates.
• Ensure SLA adherence and timely resolution of critical business issues.
• Coordinate with internal users, vendors, and support partners.
• Drive service improvement initiatives and operational efficienc...