Found Description
We are seeking an experienced SAP CRM Consultant with strong expertise in implementing, configuring, and supporting SAP CRM solutions. The ideal candidate should possess deep knowledge of customer relationship management processes, sales, marketing, service management, and integration with SAP ECC/S4HANA systems. The consultant will work closely with business stakeholders to analyze requirements, design solutions, and deliver high-quality SAP CRM implementations.
Key Responsibilities
Functional & Business Analysis
- Gather and analyze business requirements related to Sales, Marketing, Customer Service, and Field Service processes.
- Conduct workshops and interact with business stakeholders to define CRM solutions.
- Prepare functional specifications, process flows, and business requirement documents.
SAP CRM Configuration & Implementation
- Marketing
- Service
- Interaction Center (IC) <...
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