Found Description
L1/L2 Job Description and Daily Support
L1/L2 Job Summary
: The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems
.
This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams
.
The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction
.L1/L2 Key Responsibilities
: Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD, MM, FICO etc. modules
).
System Monitoring: Monitor system performance and logs to identify and address potential issues proactivel
y.
Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issue
s.
User Support: Assist end-users with basic SAP system inquiries and provide training when neede
d.Qualifications & Ski
lls...