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L1/L2 Job Description and Daily Support
L1/L2 Job Summary
：The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems
.This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams
.The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction
.
L1/L2 Key Responsibilities
：Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD,MM, FICO etc. modules
).System Monitoring: Monitor system performance and logs to identify and address potential issues proactivel
y.Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issue
s.User Support: Assist end-users with basic SAP system inquiries and provide training when...