Found Description
Elevate customer engagement as an SMB Client Success Specialist with SAP Concur. Focus on re-engaging clients with delayed project activations and strategizing for their success.
As a Client Success Advisor within SAP Concur, you will engage proactively with SMB clients to drive product activation and retention. With a focus on identifying challenges, you will develop comprehensive strategies to address client needs and enhance responsiveness. Your role collaborates closely with other teams while presenting data to support your findings and recommendations.
Key Responsibilities:
• Proactively mitigate customer cancellations and delays
• Enhance client engagement and improve revenue recognition
• Work with Sales and Services for at-risk client solutions
• Provide consultative support to customers
• Analyze data to inform strategic decisions
Requirements:
• B.S. or B.A. degree
• 3+ years in Customer Success or related fields
• Skilled in Salesforce and Ga...
As a Client Success Advisor within SAP Concur, you will engage proactively with SMB clients to drive product activation and retention. With a focus on identifying challenges, you will develop comprehensive strategies to address client needs and enhance responsiveness. Your role collaborates closely with other teams while presenting data to support your findings and recommendations.
Key Responsibilities:
• Proactively mitigate customer cancellations and delays
• Enhance client engagement and improve revenue recognition
• Work with Sales and Services for at-risk client solutions
• Provide consultative support to customers
• Analyze data to inform strategic decisions
Requirements:
• B.S. or B.A. degree
• 3+ years in Customer Success or related fields
• Skilled in Salesforce and Ga...
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