SAP Concur SMB Client Success Specialist

Empower SMB clients as a Client Success Specialist at SAP Concur. Leverage your communication skills and analytics to ensure timely project activation and customer satisfaction.
This role is pivotal in the Client Development organization, focusing on re-engaging clients facing project delays. You will manage over 100 SMB accounts, collaborating with various teams to develop actionable strategies. Your analytical skills will help identify client needs and drive solutions that promote product activation and strive for increased retention.
Key Responsibilities:
• Mitigate customer cancellations with proactive solutions
• Implement engagement strategies to boost client responsiveness
• Analyze client data to inform teams of potential trends
• Consult with customers to propose activation solutions
• Collaborate with stakeholders to present data insights
Requirements:
• B.S. or B.A. degree required
• At least 3 years in Customer Success or Account Management
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