SAP Concur - Service Assistant Coach, Standard - Night Shift

Job Overview

Reporting to the Service Assistant Coach Team Lead, supporting clients in the Americas region. The position is highly focused on providing quality consultation services based on the client’s business requirements and/or spend management objectives. This will include on‑going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.

Core Tasks

• Active role in data gathering for the implementation and/or activation of SAP Concur products and services
• Understand best practice configurations and provide recommendations
• Manage projects, cases, escalations and/or other units of work as required
• Provide on‑going support of cloud‑based products
• Maintai...