SAP Concur Client Engagement Advisor

Drive success for SMB clients as a Client Engagement Advisor at SAP Concur. Strategically identify and resolve challenges in client project activation to enhance satisfaction and retention.
This role focuses on managing over 100 SMB client accounts and working closely with them to ensure project success. As a Client Success Advisor, you will collaborate with internal teams to uncover customer needs and implement effective engagement strategies. Your analytical skills will help drive data-driven decisions to enhance overall client onboarding experiences.
Key Responsibilities:
• Identify risk factors for customer cancellations and delays
• Develop and implement effective engagement strategies
• Collaborate across functions to address client concerns
• Consult with customers to explore activation alternatives
• Present actionable data insights to prevent escalations
Requirements:
• B.S. or B.A. degree necessary
• 3+ years of experience in Customer Success
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