SAP C/4HANA - Service Cloud- Consultant

TCS VIRTUAL DRIVE FOR THE BELOW SKILL SKILL : SAP C/4HANA - Service Cloud- Consultant LOCATION : BENGALURU EXP : 8-10 YRS JD The SAP Service Cloud Consultant is responsible for implementing, configuring, and supporting SAP C/4HANA Service Cloud solutions . The role focuses on delivering customer service processes, integrating SAP systems, and enhancing customer experience in digital transformation programs. Key Responsibilities Implement and configure SAP Service Cloud (C/4HANA) solutions Gather and analyze business requirements related to customer service processes Design and optimize service workflows , ticketing, and case management Configure: Service request and ticket management SLA management Knowledge base and customer interactions Integrate SAP Service Cloud with: SAP S/4HANA SAP CRM / ECC Third-party systems Work on middleware integration (CPI / SAP Integration Suite) Support end-to-end implementation lifecycle (Design → Build → Test → Deploy → Support) Conduct user training, ...