Found Description
Position Objective
Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting, and managing IT application requests from business users, while also serving as first‑level support for application‑related incidents and service requests managed through ServiceNow, ensuring timely resolution and effective communication with business users across regions, and ensuring that proposed solutions are aligned with business strategies, comply with global IT standards, architecture and governance, and follow best IT practices to deliver scalable, secure, and value‑driven outcomes.
Roles And Responsibilities
- Act as the primary point of contact between business users and IT to capture, analyze, and refine application requests.
- Ensure alignment of requests with business strategy and IT roadmaps.
- Translate business needs into clear, prioritized, and traceable functional requirements.
- Propose and e...