Found Description
Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
- Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
- Supporting in de‑escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement <...