Found Description
What success looks like in this role
This role is responsible for supporting and optimizing Software Asset Management (SAM) practices across client environments. Key responsibilities include maintaining accurate software asset records, analyzing usage and licensing data to ensure compliance, and identifying cost optimization opportunities. The role contributes to maintaining SAM tools and processes, conducts compliance audits, and delivers detailed reporting. It also involves advising clients on best practices, driving continuous improvement of SAM processes, and providing ongoing operational support, often leveraging platforms such as ServiceNow ITSM. Strong communication skills and multilingual proficiency (English plus Spanish or Portuguese) are critical to enable effective client engagement.
Daily Responsibilities
- Understand major software licensing models (e.g., Microsoft, Oracle, IBM).
- Maintain accurate records of software assets, incl...