Salesforce Support Systems Architect for Service Cloud

Sovos is hiring a Support Systems Architect/Developer to own the build and continuous improvement of our Salesforce environment for the global customer-support operation. You will ensure the platform scales as a force multiplier for agents, supporting Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations.

You will partner with CX Product Owner and leadership to translate operational needs into robust Salesforce designs, leading end-to-end implementation from