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Job DescriptionWe are looking for a hands‐on Salesforce Support Engineer with strong production‐support experience to join our ITES support team.Ideal candidates have 8+ years in IT, including 4+ years of Salesforce experience (preferably in support) and 3+ years working on support projects with SLA‐driven, on‐call responsibilities.Key DetailsExperience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects (Grade‐G6 or higher end of G5)Location: Mexico, Nearshore — HybridEmployment type: Full‐timeShift: 8 am CST to 4 am CST, 9 am to 5 pm, 10 am to 6 pm CST / On call as requiredKey ActivitiesOwn L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.Collaborate with middleware/integra...
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