Salesforce Support Analyst at Tata Consultancy Services

Tata Consultancy Services is seeking a Salesforce Support Analyst to manage production incidents and ensure system stability. This role requires expertise in Salesforce administration, API integration, and troubleshooting.

As a critical team member, you will handle incidents end-to-end, support deployment activities, and validate functionality post-release. Your experience with Salesforce objects, workflows, and Lightning components will be crucial. Contributing to documentation, runbooks, and knowledge bases further enhances operational efficiency.

Key Responsibilities:
• Manage production incidents with ticket triage and escalation
• Support deployment, hotfix, and configuration changes
• Validate system functionality after releases
• Administer Salesforce environments, users, and permissions
• Customize objects, fields, and workflows as needed

Requirements:
• Proficient in Salesforce administration and develo...