Found Description
**Important Information**
Experience: +6 years
Job Mode: Full-time
Work Mode: Work from home
**Role Overview**
We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant.
This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement.
The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions.
**Key Responsibilities**- Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.
- Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.
- Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.
- Enable DevOps by managing version control, pipelines, and automated deployments with Copado.
- Support & Train users, ensuring adoption, data integrity, security, and compliance.
- Stay...