Salesforce Program Manager

Location: Bangalore (Hybrid)

Experience: 5+ Years

Key Responsibilities:

Act as the primary POC for Salesforce-related business issues

Troubleshoot across opportunity management, account hierarchies, CPQ, CLM, pricing, and onboarding workflows

Partner with cross-functional teams (SalesOps, BizSys, Data, Product, Engineering, Compliance) to resolve issues

Drive root cause analysis and implement scalable solution

Manage and prioritize multi-region escalations

Analytics & Insights:

Analyze Salesforce data to identify bottlenecks, trends, and inefficiencies

Track sales productivity, issue resolution, and operational performance

Build dashboards/reports and provide data-driven recommendations

Use storytelling to influence decision-mak...