Salesforce Helpdesk and Product Support

Job Overview

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary

As a Technology Support Engineer, you will spend your day addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. You will be involved in creating and executing change requests and updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams will be a key part of your daily activities to analyze and resolve issues efficiently.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/cont...