Salesforce Application Support Senior

**About the Role**:
In this opportunity as a **Salesforce Application Senior Engineer**, you:
- Be a key contributor to the Service Management leadership team.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Responsible for developing, monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
- Lead complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Ensure documentation, processes, and procedures are updated regularly.
- Act as an escalation point for staff and internal custo...