Sales Systems & CRM Functional Analyst

Sales Systems & CRM Functional Analyst

We are looking for a Sales Systems & CRM Functional Analyst to support our commercial technology ecosystem, focusing on Salesforce Lightning and SAP Service Cloud.

Key Responsibilities

• Business Analysis & Strategy: Translate stakeholder needs into functional specifications and user stories; identify and implement process improvements across the sales and service lifecycle.
• CRM & Omnichannel Ecosystem: Drive enhancements and operational excellence for Salesforce and SAP Service Cloud, focusing on sales workflows, reporting, and multi‑channel engagement.
• Tier 3 Advanced Support: Serve as the final escalation point for complex system issues; perform cross‑platform root‑cause analysis and partner with IT to deploy long‑term technical fixes.
• Release Management & Testing: Lead system enhancements from conception to rollout, including managing User Acceptance Testing (UAT) and validating glob...