Found Description
Sales and Support Virtual Assistant (VA) – Remote Full‑Time
At TalentPop App, we build a remote team that delivers exceptional customer experiences. We’re looking for a Sales and Support Virtual Assistant who is organized, tech‑savvy, and passionate about helping customers find the right solutions.
Key Responsibilities
- Provide real‑time support to customers via live chat, email, SMS, and phone.
- Recommend products, assist in purchase decisions, and identify upsell / cross‑sell opportunities.
- Manage order inquiries, including shipping, tracking, returns, and refunds.
- Update CRM tools and track customer interactions accurately.
- Represent each e‑commerce brand in a way that reflects their tone and values.
- Share customer feedback and insights to improve sales processes.
- Collaborate with internal teams to meet performance and service goals.
Qualifications
- Minimu...