Sales Support Team Leader Enercare North York

Take charge as a Team Leader in Sales Support at Enercare in North York. Guide a dynamic team, optimize customer interactions, and ensure departmental success every day.

At Enercare Inc., you will lead a team of 17 sales support coordinators within a collaborative work environment. Your role includes managing daily workloads, supporting union needs, and driving compliance with call center objectives. You will develop and deliver training, analyze performance reports, and enhance customer satisfaction.

Key Responsibilities:
• Oversee 17 sales support coordinators daily
• Manage real-time call volume and workloads
• Ensure compliance with policies and standards
• Analyze team productivity through reporting
• Develop training sessions to enhance team skills

Requirements:
• 3-5 years of sales and service leadership experience
• Strong problem-solving and conflict resolution skills
• Proficiency in Micros...