Sales Support Rep – Email & Chat (Remote)

Sales Support Rep – Email & Chat (Remote)

TalentPop App is looking for a results-driven Sales Support Rep – Email & Chat who can deliver world-class written support while identifying revenue opportunities through upselling, cross-selling, and retention.

This is a fully remote, non-voice position focused entirely on professional written communication. If you enjoy solving customer concerns and naturally identifying sales opportunities within conversations, this role is for you.

Responsibilities

Customer Support & Retention

• Handle customer inquiries via email and live chat.
• Resolve product and order concerns accurately and efficiently.
• Maintain high customer satisfaction scores and fast resolution times.
• Identify potential churn risks and implement proactive retention strategies.

Sales & Revenue Growth

• Identify upsell and cross-sell opportunities during ...