Found Description
KEY AREAS OF RESPONSIBILITY
Team Management
- Lead, coach, and develop a team of executives, ensuring high performance and professional growth.
- Manage workload allocation, capacity planning, and day-to-day team priorities across core global regions
- Set quality standards and ensure all team outputs meet sales partner expectations before delivery.
Delivery & Quality
- Oversee delivery of sales support activities, including customer engagement, data management, and reporting.
- Maintain and improve the templates and workflows used by the team to ensure consistency and efficiency.
- Monitor team performance against agreed SLAs, addressing gaps proactively to ensure operational discipline
Client & Stakeholder Engagement
- Serve as the primary liaison between the Datamatics support team and Commercial Operations & Le...