Sales & Service Ops Specialist (Medical Technology)

Sales Operation

• Perform sales order processing in CRM including preparing of sales contract documents and tender submission
• Maintain shared folder to record all sales related documents.
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
• Support sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check)
• Work closely with logistics team to purchase new tools, calibration tools and loan process as well as quality control, sales, service team to assist recall project for product and spare parts
• Work with logistics on return of defective goods or exchange
• Work with finance team in write-off process

Service Operation

• Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
• Daily service order processing in CRM, Mobile X, ensure...