Sales Operations & Support Lead Coordinator

Position Summary

Responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume (~90M) with resellers, national VAR’s, direct end-users and Global Strategic Clients.

The Coordinator must maintain balance between corporate policy/procedures and customers’ needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDOs).

Job Responsibilities

• Process all standard core orders (Thermal, Power, UPS and Channel Liebert Products) with special features added of non-complex and complex types from regional assignments.
• Process complex ETO Configurations on several product lines.
• Process after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
• Process Return Material Authorization in a prompt manner to avoid unnecessary credit hold to cus...