Sales Operations & Support Coordinator II

Position Summary

This position is responsible for enhancing customer experience and relationships and provides sales support by overseeing inside sales functions such as managing mailbox, providing status updates on opportunities, actively reaching out to RSM/LVO for possible service renewals, responding to customer inquiries on parts availability and pricing, and creating quotes in CPQ. The associate must maintain a balance between corporate policy/procedures and customers’ needs, providing an exceptional level of customer service to all Vertiv’s distributors, resellers, local Vertiv offices, and direct customers.

Job Responsibilities

• Support project management for larger projects.
• Follow up on opportunities marked for close.
• Update opportunity status in OSC.
• Track order status, provide ship dates, and request expedites.
• Provide pricing, lead times, and product availability.
• Look up master licens...