Sales Operations Specialist

Essential Duties and Responsibilities:

_Sales Systems & Ticket Support_

• Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.

• Manage intake, triage, and resolution of inbound sales operations tickets.

• Resolve a majority of routine issues independently and elevate complex issues as needed.

• Track ticket volume, backlog, and resolution timelines to support continuous improvement.

_CRM Data Hygiene & Auditing_

• Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness.

• Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting.

• Maintain standardized fields, validation rules, a...